FAQ
- How to contact customer service?
You can reach our customer service team through the following methods:
Email: service@lumivine.shop
Phone: +1 (747) 946-4552
Our team will respond to your inquiry as soon as possible.
- How long does order processing take?
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Delays may occur during peak periods. - Can I return items?
You may request a return within 30 days of receiving your order. Returned items must be in their original condition and packaging. Please contact us via email for return instructions. - How long does a refund take?
After receiving and inspecting the returned item, we will process the refund within 7-10 business days. The amount will be credited back to the original payment method. - How can I track my order?
Once shipped, you will receive a confirmation email with a tracking number to monitor your order’s status in real-time via the courier’s website. - What shipping methods are supported?
We primarily use UPS, FedEx, and USPS for delivery, with the specific method determined by the order’s weight, dimensions, and destination. - How much is shipping?
Shipping costs will be displayed at checkout, calculated based on the delivery address and shipping method. Check our website for possible shipping promotions. - How can I update or modify my order information?
To change the shipping address or other order details, please contact us via email or phone as soon as possible so we can process the changes before shipment. - What if my order is lost or damaged?
If there is an issue with your order during transit, contact us immediately, and we will assist in resolving the matter and providing a solution. - Is my personal information secure?
Lumivine LLC takes your privacy seriously and strictly adheres to privacy policies, implementing measures to protect your data.