RETURN POLICY
Lumivine LLC is committed to providing every customer with a superior service experience. If you are not satisfied with your order, we offer a flexible return policy. Please read the following carefully:
- Return Period
You may request a return within 30 days of receiving your order.
Orders placed after the return period will not be accepted for return.
- Return Requirements
Returned items must be in their original condition, with all packaging and accessories intact.
Items must not show signs of use, damage, or significant wear.
- Return Procedure
Please contact us at service@lumivine.shop
with your order information and reason for return.
We will provide you with a return address and instructions.
Ship the item to the specified address and retain proof of delivery for tracking purposes.
- Refund Instructions
Once we have received and inspected the returned item, we will process the refund within 7-10 business days.
Refunds will be issued to the original form of payment.
Shipping fees and any taxes may not be refunded, depending on the circumstances.
- Contact Information
Please feel free to contact us with any return questions:
Email: service@lumivine.shop
Phone: +1 (747) 946-4552
Lumivine LLC is committed to ensuring the satisfaction of every customer and we strive to provide a smooth and reliable return experience.